Kodanda.Ops: A Customizable CRM for Philippine Businesses
One CRM for Sales, Service & Support in the Philippines.
Running a business in the Philippines means juggling sales, service, and daily operations. Whether you’re in retail, logistics, or professional services, great customer management is the key to growth.
Kodanda Ops is a flexible, all-in-one CRM system made for Philippine teams. It combines Sales, Service, and Support Operations into one powerful platform—customized to fit how your business really works.
Let’s break it down in simple terms
What is a CRM and Why Does It Matter?
A CRM is software that helps you manage your customers, leads, orders, support requests, and more—all in one place.
Instead of keeping customer records in scattered spreadsheets or emails, a CRM keeps everything organized and updated. But not all CRMs are made equal.
Kodanda Ops stands out because it’s:
- Fully customizable to fit your workflow
- Built for different industries and departments
- Designed for fast-growing Philippine companies
- Easy to scale as your business grows
The 3 Powerful Modules of Kodanda.Ops
Sales Operations: Close Deals Faster
In sales, speed matters. Kodanda Ops helps sales teams close deals more efficiently by organizing information, automating repetitive tasks, and using AI to make smarter choices.
Easy-to-Use Customer Dashboard
Imagine managing all your customer info—names, contact details, contracts, proposals, and orders—in one place.
Kodanda’s dashboard makes it simple for teams to work together by showing everything on one screen.
Smart Sales Predictions
Kodanda uses AI (Artificial Intelligence) to study past sales and predict future results. This means you can plan better, avoid mistakes, and spot new opportunities early.
Company-Wide Customer View
Whether someone’s in sales, service, or support, everyone sees the same complete customer profile. This keeps the whole company on the same page.
Anywhere Access
Customers can order, track deliveries, and view documents anytime—on desktop or mobile. Kodanda Ops works 24/7, so your business stays open even after hours.
Sales Benefits at a Glance:
- Faster order processing
- Better sales decisions using data
- Customer self-service from any device
- Better teamwork across departments
Service Operations: Deliver Better Service Every Time
Your customers expect quick and reliable service. Kodanda Ops helps you meet (and exceed) those expectations by automating tasks, organizing workflows, and showing real-time performance updates.
Custom Workflows
You don’t need to force your team to follow a one-size-fits-all process. With Kodanda, you can create simple or complex service workflows that match your needs. Update them anytime as your business grows.
Integrated Queues
Kodanda helps assign tasks fairly across your team. Whether it’s an internal job or a customer request, everyone knows what to do and when to do it.
Real-Time Performance Tracking
Use dashboards to watch how your team is doing. See problems early and fix them before they affect customers. Get alerts, track turnaround time, and make smarter decisions.
Safe, Updated Information
Kodanda keeps your data secure and makes sure everyone is working with the latest version. Your team only sees what they need—nothing more, nothing less.
Service Benefits at a Glance:
- Quicker response times
- Real-time tracking and analytics
- Flexible, adjustable processes
- Data safety and access control
Support Operations: Smarter Customer Support
When customers need help, they want fast answers. Kodanda Ops gives your support team the tools to respond quickly, solve issues efficiently, and even learn from past interactions.
Multi-Channel Monitoring
Chat, email, phone, and social media—all in one inbox. Kodanda keeps support messages organized and prevents anything from slipping through the cracks.
AI-Powered Sentiment Analysis
Kodanda can “read” how customers are feeling based on their messages. If someone is upset or needs urgent help, the system flags it and suggests the best way to respond.
Smart Ticket Routing
Kodanda sends each support ticket to the right person, based on workload, skills, and priority. This reduces waiting time and makes sure no ticket gets stuck.
Continuous Learning
Every time your team solves a problem, Kodanda learns from it. It builds a knowledge base, recommends solutions, and helps your team improve over time.
Support Benefits at a Glance:
- Handle all customer messages in one place
- AI detects urgent problems automatically
- Constant learning improves future support
- Faster resolution and happier customers
Service Operations
Serve Better, Work Smarter
Build Your Own Workflows
Smart Task Management
Easily assign tasks with a system that keeps everything organized. Urgent tasks are prioritized, and everyone gets updates, so nothing slips through the cracks. It’s all about faster service and stronger teamwork.
Real-Time Performance Tracking
Secure and Updated Data
Smarter, Faster Customer Support
All-in-One Inbox
Handle messages from chat, email, phone, and social media—all in one place. Your team can switch between channels easily without losing the conversation.
AI That Understands Customers
Our system uses AI to read the tone of customer messages. If someone is upset or needs urgent help, it flags the message and suggests the best way to respond.
Smart Ticket Routing
Support tickets go to the right person based on skill, workload, and urgency. This means faster replies and happier customers.
Always Getting Smarter
Every solved issue helps the system learn. It builds a knowledge base, suggests answers, and helps your team get better over time.
Real-World Benefits for Philippine Businesses
Whether you’re in distribution, B2B sales, government contracting, or professional services, Kodanda Ops helps you:
- Serve customers faster and better
- Reduce manual work and operational costs
- Make informed decisions with real-time data
- Keep your customer data safe and compliant
- Access your CRM anytime, anywhere
From Metro Manila to the provinces, more and more businesses are switching to CRMs like Kodanda Ops to stay competitive and future-ready.
Why Choose Kodanda.Ops?
Customizable to Your Needs
Not all businesses work the same. Kodanda lets you change workflows, add fields, or adjust reports so everything fits your way of doing things.
Scalable for Growth
As your business grows, Kodanda grows with you. Add users, create new processes, and upgrade features without switching platforms.
Integrated Across Teams
No more silos. Sales, service, and support teams all use the same system and see the same information. That means smoother communication and faster results.
Cloud-Based and Secure
Kodanda Ops is cloud-based, so you don’t need expensive hardware. Your data is backed up regularly, encrypted for safety, and accessible from anywhere.
Frequently Asked Questions
What is Kodanda.Ops and how is it different from other CRMs?
Kodanda Ops is a fully customizable CRM built for Philippine businesses. Unlike generic CRM tools, it lets you tailor workflows, data fields, and reports to match your specific sales, service, and support processes. It’s built to adapt as your business grows.
How can Kodanda.Ops help our sales team?
Kodanda Ops makes it easy to manage leads, track sales, create proposals, and forecast future sales using AI. It gives your team a full view of each customer and simplifies collaboration between departments for faster deal closing.
Is Kodanda.Ops secure and compliant with PH regulations?
Yes. Kodanda Ops is cloud-based, encrypted, and built with role-based access and regular data backups. It follows data protection practices aligned with Philippine business standards and helps your team manage customer data responsibly.
Can Kodanda.Ops be used by non-tech users?
Absolutely. Kodanda Ops is built for ease of use. Its dashboards, forms, and workflows are user-friendly and can be customized without needing advanced IT skills. Even first-time users can learn quickly.
What industries can benefit from Kodanda.Ops?
Kodanda Ops is ideal for sales-driven industries, professional services, BPOs, logistics, government suppliers, and more. Any organization needing better customer management, faster service, and smarter support can benefit from using it.
Try Kodanda.Ops Today!
Whether you’re streamlining sales, improving service delivery, or upgrading your customer support, Kodanda is the right CRM for your growing business.
info@multech.ph
+63954-186-8614
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